Refund policy
At Bowie, we want you to be happy with your purchase. If you need a return or replacement, we're here to help.
1. Return & Replacement Window
You may request a return or replacement within 2 days of receiving your order.
To be eligible, the product must:
- Be unused and unworn
- Be in the same condition in which you received it
- Have its original packaging and tags intact
- Be accompanied by your order details or proof of purchase
Requests made after 2 days from delivery may not be accepted.
2. Eligible Reasons for Return or Replacement
You may request a return or replacement if:
- You received a damaged or defective product
- You received a product different from what you ordered
- Any part of your order is missing
- You are not satisfied with the product's quality or size
All return and replacement requests are subject to verification by our team.
3. How to Request a Return or Replacement
Please contact us within 2 days of delivery to initiate a return or replacement.
Email: care@bowie.asia
You may also contact us through our official Instagram account.
Please provide your order number and clear photographs or videos of the product and the issue, where applicable.
For damaged, missing, or incorrect items, our team may request an unboxing video or other information to help verify the issue.
Please do not send the product back independently before your return or replacement request has been approved by our team.
4. Return Pickup
Once your return request has been reviewed and approved, Bowie will arrange the return pickup through our courier partners.
Customers do not need to pay return shipping charges for eligible returns approved by Bowie.
In certain locations where our regular pickup service is unavailable, our team will provide alternative return instructions.
5. Refunds
Once the returned product reaches our warehouse and passes our inspection, the eligible refund will be processed.
Refunds are generally processed within 2–3 days after the returned product is received at our warehouse and approved.
Depending on the payment method and applicable circumstances, the refund may be processed to the original payment method or to the bank account/UPI ID provided by you.
The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.
6. Damaged, Defective, Missing or Incorrect Products
Please inspect your order as soon as you receive it.
If you receive a damaged, defective, incomplete, or incorrect product, please contact us within 2 days of delivery.
Once the issue is verified, our team will arrange the appropriate replacement or refund and the applicable return pickup at no additional cost to you.
7. Condition of Returned Products
Products must be returned in their original condition and packaging.
Products that have been worn, used, altered, or damaged after delivery may not qualify for a return or replacement.
Returns or replacements are subject to verification and approval.
8. Promotional Orders
For orders purchased as part of a promotional offer, including Buy 1 Get 1 offers or other discounts, the applicable refund or replacement will be determined based on the products returned and the terms of the promotion applicable at the time of purchase.
Any applicable refund will be calculated after accounting for the promotional pricing and discounts applied to the order.
9. Contact Us
For questions regarding returns, replacements, or refunds, please contact:
Email: care@bowie.asia
You can also DM us on Instagram for assistance with your order: https://www.instagram.com/bowie.asia/Our team will be happy to assist you.